The Quality Evaluation of Lithuanian Municipalities Websites

Authors: Ieva Aladaitienė

DOI: https://doi.org/10.37082/IJIRMPS.IPMESS-24.3

Short DOI: https://doi.org/mgd7

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Abstract: The progress of information technology has led to the creation and development and of e-governance on the Internet. The increasing presence of various e-services and provided functions for citizens on Lithuanian municipal websites makes it important to discuss the communication between local authorities and citizens in the virtual digital space. The interaction between local government and citizens influences the political decisions made in the community. Websites represent the image of a political institution in the public digital space. The purpose of the article is to evaluate the applicability of the quality assessment model of Lithuanian municipalities' websites. It is important to reveal the main participants in the evaluation model of the websites of political institutions and to distinguish the evaluation criteria that determine the quality of the website. In the theoretical part of the article, models for evaluating the quality of online websites are analyzed, the research methodology is formed, and a qualitative study of the websites of Lithuanian municipalities is conducted. The article uses the following methods: analysis of scientific sources and content analysis. The result of the work is the revealed assessment of the quality of Lithuanian municipalities' websites, which helps to explain the operation of the implemented functions and reveal the interaction factor between local government and citizens. The evaluation of websites is ambiguous, it depends on the type of website, the implemented activities of the institution and the participants. Taking into account the possibilities of the website platform, Lithuanian municipalities apply e-governance services to citizens, but the interaction between citizens and local authorities is limited to individual consultations. Responsiveness can only be achieved through personal communication. In this case, the interaction is conditioned by the competence of the employee of the respective municipality.

Keywords: Communication, Government Websites, Local Municipalities

Paper Id: 4.203

Published On: 2024-01-30

Published In: Special Issue - International Conference on Innovative Practices in Management, Engineering & Social Sciences (January 2024)

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