Exploring the Impact of Pharmacist Interventions on Patient Satisfaction in Outpatient Clinics: A Qualitative Study

Authors: Saad M. Aldhafyan, Abdullah A. Alahmari, Mazen S. Alotaibi

DOI: https://doi.org/10.5281/zenodo.13348086

Short DOI: https://doi.org/gt7fvb

Country: Saudi Arabia

Full-text Research PDF File:   View   |   Download

Abstract: Objective: This qualitative study explores the impact of pharmacist interventions on patient satisfaction in outpatient clinics. It examines how these interventions influence patient perceptions of care, medication management, and overall healthcare experiences.

Methods: Semi-structured interviews were conducted with 20 patients receiving pharmacist interventions in outpatient settings. Thematic analysis was employed to identify key themes and subthemes related to patient satisfaction and the impact of pharmacist involvement.

Results: The analysis revealed that pharmacist interventions significantly enhance patient satisfaction through improved medication management, increased patient empowerment, better communication, and trust in healthcare providers. Patients reported greater adherence to medication regimens, increased understanding of their treatments, and a more positive overall healthcare experience.

Conclusion: Pharmacist-led interventions in outpatient clinics positively affect patient satisfaction by addressing medication-related needs, educating patients, and fostering better communication. These findings highlight the value of integrating pharmacists into outpatient care teams to improve patient outcomes and enhance the overall healthcare experience.

Keywords: Pharmacist interventions, patient satisfaction, outpatient clinics, medication management, patient empowerment, healthcare communication.

Paper Id: 231048

Published On: 2020-04-05

Published In: Volume 8, Issue 2, March-April 2020

Cite This: Exploring the Impact of Pharmacist Interventions on Patient Satisfaction in Outpatient Clinics: A Qualitative Study - Saad M. Aldhafyan, Abdullah A. Alahmari, Mazen S. Alotaibi - IJIRMPS Volume 8, Issue 2, March-April 2020. DOI 10.5281/zenodo.13348086

Share this