Patient Perspectives on Integrated Care from Social Services and Pharmacists: A Qualitative Study in a Tertiary Hospital

Authors: Shaheinaz A. Alkahtani, Alaa M. Alenazi, Eman A. Almutairi, Fahad M. Aljuraid, Abdulmohsen A. Alotaibi, Jalal A. Hassan

DOI: https://doi.org/10.5281/zenodo.13945032

Short DOI: https://doi.org/g8kp4z

Country: Saudi Arabia

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Abstract: Background: Integrated care, involving collaboration between pharmacists and social service administrators, is increasingly recognized as essential for managing chronic diseases. However, patient perspectives on this approach remain underexplored.

Objective: This study aims to explore patient experiences and perceptions of receiving integrated care from pharmacists and social service administrators in a tertiary hospital setting.

Methods: A qualitative study using semi-structured interviews was conducted with 20 patients. Thematic analysis was employed to identify key themes related to the perceived roles of healthcare professionals, the benefits of integrated care, and communication challenges.

Results: Patients reported clear understanding of the pharmacist's role in medication management but limited awareness of the broader contributions of social service administrators. Integrated care improved medication adherence and addressed social determinants of health, though communication gaps between professionals were identified as a challenge. Despite these challenges, overall patient satisfaction with integrated care was high.

Conclusion: Integrated care improves patient satisfaction and health outcomes, though enhanced communication and patient education are needed to optimize collaboration between pharmacists and social service administrators.

Keywords: Integrated care, pharmacist, social service administrator, patient perspectives, chronic disease management, qualitative study

Paper Id: 231367

Published On: 2016-07-05

Published In: Volume 4, Issue 4, July-August 2016

Cite This: Patient Perspectives on Integrated Care from Social Services and Pharmacists: A Qualitative Study in a Tertiary Hospital - Shaheinaz A. Alkahtani, Alaa M. Alenazi, Eman A. Almutairi, Fahad M. Aljuraid, Abdulmohsen A. Alotaibi, Jalal A. Hassan - IJIRMPS Volume 4, Issue 4, July-August 2016. DOI 10.5281/zenodo.13945032

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