Challenges Facing Public Employees Performance Management Information System (PEPMIS) Implementation in Arusha City Council, Tanzania

Authors: Caroline John Lucumay

DOI: https://doi.org/10.37082/IJIRMPS.v13.i6.232772

Short DOI: https://doi.org/g99qxq

Country: Tanzania

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Abstract: This study aimed to identify the challenges affecting the implementation of PEPMIS at Arusha City Council. Employing a qualitative research design, purposive sampling was used to select 30 key informants. Primary data was gathered through interviews, complemented by secondary data sourced from relevant documents and literature. Content analysis was applied to analyze the collected data. The results highlighted key technical challenges, including system downtime, slow processing speeds, and a user interface that was not user-friendly. Additionally, insufficient initial training and a lack of continuous support contributed to employee confusion and resistance. The study recommends adopting strategies to address these issues to enhance employee performance. It also suggests that future research explore the integration of PEPMIS with other public sector performance management systems to improve operational efficiency.

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Paper Id: 232772

Published On: 2025-11-08

Published In: Volume 13, Issue 6, November-December 2025

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