Driving Growth through SLA-backed Process Optimization

Authors: Lakshmikanth Subramaniam

DOI: https://doi.org/10.37082/IJIRMPS.v13.i2.232833

Short DOI: https://doi.org/hbf2h5

Country: United States

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Abstract: In an increasingly competitive and efficiency-driven marketplace, organizations are turning to internal operational levers to drive scalable growth. Service Level Agreements (SLA) which was previously seen as a part of outward vendor agreements have taken a new face as today, they are being used as conceptual mechanisms to control internal performance as well as maximize business performance. This paper analyses the capacity of SLA-supported optimization of process how it can be utilized as an organized system of aligning both the internal processes and business outcomes in line with customer expectation. With the ability to involve SLA metrics in the fabric of operational activities, same companies have the opportunity in shifting gears towards proactive process optimization as opposed to tracking performance in a reactive manner. The analysis with the secondary source data and the country applications illustrate that the SLA-driven transformation can make not only the service delivery more efficient but also help the long-term organizational agility, information-driven decision-making, and sustainable evolution.

Keywords: SLA Optimization Framework, Business Process Management (BPM), Service Level Agreements (SLAs), Operational Efficiency and Growth, Continuous Service Improvement.

Paper Id: 232833

Published On: 2025-04-05

Published In: Volume 13, Issue 2, March-April 2025

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