Service Graph Connector

Authors: Mohammed Shakeer Bandrevu

DOI: https://doi.org/10.37082/IJIRMPS.v12.i5.233097

Short DOI: https://doi.org/hb2fkq

Country: United States

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Abstract: Ask any IT operations manager what keeps them up at night and a poorly maintained CMDB will almost certainly come up. Getting that database to actually reflect what is running in the environment, in real time, without a small army of people updating it manually, has been an unsolved problem for years. Service Graph Connector is arguably the most practical answer the industry has produced so far. In this paper, we examine how the SGC works, what makes its architecture different from earlier approaches, and what organizations can realistically expect when they deploy it. We also look honestly at the challenges, because the implementation is not always smooth, and we close with a discussion of where things are likely headed as AI and predictive analytics get folded into the mix.

Keywords: ServiceNow, Service Graph Connector, CMDB (Configuration Management Database), IT Service Management (ITSM)

Paper Id: 233097

Published On: 2024-10-17

Published In: Volume 12, Issue 5, September-October 2024

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